John Fager is the Chief Information Officer, Chief Technology Officer and a Strategic Advisor for Cold Springs Partners. Responsibilities include guiding firms in technology selection, vendor selection, planning, implementation, and successful operation of the entirety of their technology and software solutions.
In his work as a fractional CTO, John helps navigate change for both young and established organizations.
Mature enterprise organizations leverage his experience in upgrading major applications when internal teams are struggling with legacy tech. This helps his clients open previously blocked paths to revenue growth and new customers.
Young organizations grow sophistication, insight, and control over data and critical systems. This frees their data from the clutches of vendors and aligns their tech so that it works together rather than snarling the company in multiple disconnected systems.
Professional Background
John has led divisions specializing in cross-functional, full-stack Agile software delivery teams overseeing P&L, hiring, onboarding program, mentoring, and all aspects of software engineering and delivery. Full-cycle enterprise projects including discovery, estimating, prioritizing, budget, velocity, architecture, infrastructure, backend, frontend, QA, CI/CD DevOps, and ongoing availability.
John began his career working in e-commerce, helping improve online sales for traditional retailers as well as web-focused startups. Using personalization, multi-variable predictive modeling, and the most modern web application technology available at the time, John rapidly increased web-based business against traditional call center catalog-based ordering.
After great success with in-house development of products and sales conversation applications, John moved to an agency that brought marketing and online sales conversions to many venerable brands, including AAA, Caterpillar, and Marriott.
Combining the lessons learned and needs of hundreds of client projects, John and his partners launched a successful SaaS (Software as a Service) offering. The team successfully operated large-scale enterprise cloud services for over 12 years, providing on-demand personalized marketing and content delivery.
Additional experience includes healthcare and patient portals, PCI compliance, HIPAA-covered systems development and management, and team management.